In order to be eligible for a refund, you have to return the product within 14 calendar days of receiving your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.
- Contac us at firstname.lastname@example.org
- Return your items to the returns address on the back of your invoice.
- Ensure the items are unopened, unused and in their original packaging.
- We will refund the full amount of your purchase (excluding postage). You should receive the money within 10 days. Unfortunately, we cannot pay for the cost of returning an item unless the item itself is faulty or we’ve sent the wrong product. We also cannot accept a return if a product has been opened or used.
Damage in transit
If any goods arrive with minor damage in transit, and adversely affected by that damage, we will replace these items. Where only part of an order is damaged we will provide a credit for the damaged items only. For instance, if an order contains several products and only a few products are damaged in transit, we will credit you for the damaged items only as opposed to the whole order. Should you wish to not accept the whole order you can return the order back to us, but we cannot be responsible for the cost of returning the items.
If anything is unclear or you have more questions feel free to contact our customer support team.